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Fix iTunes Error 17 When Restoring or Upgrading iPhone/iPad

Oct. 4, 2016 03:03 pm / Posted by Jenefey Aaron to iTunes Tips
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“Every time I try to restore or update my iPhone 6s in iTunes (using my Windows 10) I get the message "The iPhone cannot be updated. An unknown error occured (17)", and my iPhone is stuck in recovery mode.”

-Apple Discussions

The error 17 usually shows up when you are trying to upgrade or restore iOS device through iTunes. For instance, iOS 10 is now available to public, and you are trying to upgrade from iOS 9.3.4 to iOS 10, then you may face this issue. How to fix iTunes error 17? Similarly with error 4005 and error 13014, there are some workarounds specifically to fix this error message.

itunes error 17

Check your internet connectivity

One of the most common causes of error 17 is iTunes’s unsuccessfully connecting and downloading the IPSW file from Apple’s server. If you are on Wi-Fi, make sure it is stable. The easiest way to check whether the computer is connected to the internet is open a web browser and head to a website.

Check Firewalls, Proxies, and Anti-Virus

If you enable firewall and run anti-virus program on your computer, these programs or services may prevent iTunes from connecting Apple’s server. We suggest you temporarily disable the computers firewall, proxies, VPNs or antivirus software, and then restore or upgrade your iPhone in iTunes again.

Up to date iTunes

If you are using an older version of iTunes, please update it to the latest version. You can check updates in iTunes and follow the steps to update, or go to Apple’s iTunes download page to get the latest version directly.

Editing “hosts” file

According to many users who get unknown error 17 and iPhone stuck at recovery mode, editing the hosts file is the final solution to get rid of this annoying iTunes error message.

On Mac OS X

Step 1. Open Finder > Go > Go to Folder.
Step 2. Type /etc and click Go button.
Step 3. Locate the file that named Hosts, copy and paste this file on desktop.
Step 4. Open the file on the desktop, find the lines that have, delete all lines that has Save the file after deleting all lines with
Step 5. Locate \etc folder again, copy and paste the modified file on the desktop here. If prompted, choose replace to overwrite the original hosts file.
Step 6. Restart your Mac and try to restore and update in iTunes again.

host file on mac

On Windows 10/8.1/8/7/XP/Vista

Step 1. Locate C:\\Windows\System32\drives\etc
Step 2. Find the file that named Hosts and open the file as an Administrator.
Step 3. Find and delete the lines that have and then save it.
Step 4. Restart your PC and try again.

host file in windows

Fix iTunes Error 17 with Free TunesCare

If the 4 methods mentioned above failed to fix this error, you may need some professional help. Free to try TunesCare, expert software in fixing all kinds of iTunes errors when restoring or upgrading. Moreover, it also helps to repair various iTunes sync problems. Free download this versatile tool and follow the steps to fix iTunes error 17 completely.

Free Download Tenorshare TunesCare:
Free Download Windows Version
Free Download Mac Version
Secure Download

Step 1: Download TunesCare and click “Fix All iTunes Issues” to fix your iTunes on computer.

repair ios system

Step 2: If your iPhone performs abnormally, you will see the interface below. Click “Repair iTunes” to start downloading iTunes drives for repairing.

 fix itunes errors

Step 3: After downloading, TunesCare will automatically repair your iTunes. The repair process will take less than 2 minutes. After repairing completes, iTunes will restart automatically and now the error 17 should disappear.

 itunesmobiledevice.dll file is missing

Above are the workable iTunes error 17 solutions. If your iPhone/iPad stuck at recovery mode after receiving this error message, you can use a free iPhone reboot tool - ReiBoot to exit recovery mode without losing data.

Connect your stuck device to computer with USB cable, ReiBoot will detect it in recovery mode, and you can click “Exit Recovery Mode” to get the iOS device out of recovery mode immediately. The whole process takes you 10-20 seconds. The iDevice will boot up to normal.

exit recovery mode

If the iPhone still won’t update successfully, you can use iCareFone to repair the iOS system issues without losing your data.

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